Frequently Asked Questions
Everything you need to know about shopping with ADRIAN
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
ADRIAN accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer a warranty on your products?
Yes, all ADRIAN products come with a one-year limited warranty covering manufacturing defects. This does not include damage from normal wear and tear or improper use.
Can I change or cancel my order after it's placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within one hour of placing your order.